Policy and Warranty

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ALL SALES FINAL:  Coffee Vending World sells used and refurbished machines (not new) and most items have to be shipped via freight companies. Make sure you purchase the correct items to meet your individual needs. By using this site you the customer agrees that we you have read and understand the description of all equipment and that if items are purchased from this site all sales are final and no refunds will be given for any reason.

CREDIT CARD PURCHASES:  Read this page carefully. Should you use a credit card at this site the items on this page constitutes a binding contract. By checking the box 'I have read and agree to the terms and conditions' you are agreeing to all of the terms and conditions on this page. Should you dispute the credit card charges for any reason at a later date this page will be presented to your credit card company to substantiate our claim for payment of charges. Please note: All major credit card companies and paypal have accepted this form from us and we have prevailed in all disputes upon presentation of this page.

CURRENCY: All currency listed on this site is for US dollars. Any payment made by any customer outside of the United States of America hereby agrees to make such payment in the form of US dollars. If wire transfer is used then the currency must be converted to US dollars prior to transfer into our banking system. All orders over $10,000 must be paid by wire transfer of funds to our bank in US currency for the amount of the purchase. Paypal and credit cards may be used for purchases up to $10,000. Check can be sent in for purchases up to $5,000.

INTERNATIONAL:  We welcome international customers to our site but remind them that all coin mechs and dollar validators are set up for US coins and US currency. International customers should contact us for machines that do not contain coin mechs or validators so that local units can be used for the local currency. Customs and other shipping arrangement for foreign shipment must be originated from the country being shipped to. Coffee Vending World has no knowledge of local customs laws or declarations. We will do our best to provide original bill of sales documents or packing lists as needed the final determination as to vending machines entering the local country is between the foreign customer and their governments.

LIABILITY:  Coffee Vending World is not responsible for misuse of items sold on this website. By purchasing items from Coffee Vending World you the customer understands and agrees that we reserve the right to limit any liability (current or future) to the original cost of the items purchased.

ORDER CANCELLATION:  Coffee Vending World reserves the right to cancel any order where freight has not been paid in a timely manner. In the unlikely event that 2 orders 'hit' our ordering system at the same time, for the same item, before our inventory can be corrected then the first order received will be considered valid. Should the above result in creating an out of stock situation Coffee Vending World reserves the right to cancel the second order and refund the purchase price to the customer. Once an order has been accepted into the system and the item is shipped the order shall be considered 'final' by the customer and Coffee Vending World. Once 'final' status has occurred the order is considered non cancelable by either party and all sales are final.

PARTS ORDERS:  Please order your parts carefully. Do not rely on information from our parts representatives, they do not know what machine you have. Examine your actual machine before ordering to assure yourself that the parts you order will be correct. All parts sales are final. Should you order the wrong parts for your vending machine, Coffee Vending World is under no obligation to accept the parts as returned goods.

REFUSAL TO SELL:  Coffee Vending World reserves the right to refuse service or to sell to any individual or business for any reason with or without notice. Should Coffee Vending World exercise this right all money paid by customer by our automated system will be promptly refunded.

SHIPPING:  By ordering items on this site you the customer agrees to the following: After paying for your merchandise you will be directed to a link to pay for freight for items purchased. Items on this site do not include freight charges of any kind and freight is also an extra charge over and above the prices on this site. You the customer agree to pay freight in a timely manner or provide your own freight carrier to pickup items. You agree that the delivery address given at checkout will be open normal business hours for the trucking company to make the delivery (usually 8am-5pm local time). Failure to not have receiving personnel at the delivery address during these normal hours could result in delayed shipping time and a redelivery fee from the carrier. Should a redelivery fee be charged due to the conditions listed you will be responsible for these charges. Please make to sure to order the appropriate accessorial charges when you pay for your freight. If you do not have a dock or a forklift then you need to order lift gate delivery. If you do not have a way to get the machine into the building then you need to order inside delivery. Should you fail to order these items at the time you checkout and find later that they are needed then are responsible for the additional charges that may occur to add these services. Failure to authorize these needed services in a timely manner could result in storage charges being incurred from the carrier. Should storage charges incur as a result of your delayed action you will be responsible for these charges in addition to the original added accessorial charges.

*Please note: All freight charges must be prepaid before items are shipped. We accept Paypal, or credit cards to book freight. If this is not a satisfactory payment method for you then you must book your own freight with a carrier of your choice. After you pay for items you will be directed to a special page to pay for your freight or book it yourself. We receive a very good discount from freightquote.com and other trucking companies due to our volume of shipping. The freight quote on the item that you requested is listed on the following screens is at our already discounted rate. All freight travel times are approximate and 'not' guaranteed unless you choose guaranteed delivery options and pay the corresponding rates accordingly. Inside delivery is an expensive option for some carriers, it can cost as high as $100 extra per machine and the common carrier must be able to move the machine in with a pallet jack. Common carriers do not move machines to higher or lower floors of the building via elevators or stairs. Common carriers do not setup the machines at the location. If you need setup or the machines moved to higher or lower floors via stairs or an elevator  you must hire a local delivery service after the machines have been delivered. If Local Southern California customers; should you choose a common carrier to move your freight (Saia, etc) we reserve the right to upgrade to a local freight company (such as Vending Machine Movers) at no additional charge.  Choose your carrier well. Our highest rated carriers (top 3) had minor damage claims in less than 2.7% of all freight moved. The lowest rated carriers (bottom 2) had minor damage claims at over 9% of all freight moved. Please remember than shipping is arranged as a courtesy and that if your item arrives with minor damage 'National Motor Freight Association regulations' require you to accept delivery and file a freight claim with the carrier. VERY IMPORTANT: Should your freight arrived damaged, be sure to have the driver note the damage on all copies of the delivery receipt including a signed copy by the driver for you to keep. Failure to have a signed delivery receipt with damage noted will more than likely cause your claim to be denied.

Coffee VENDING WORLD HOLIDAY, EVENT SCHEDULE:  Vending World will be closed certain days during the year for holidays. During the closure dates no items will be shipped by UPS or by truck. Should you buy items during these closure periods you agree to extended shipping times on your items and this agreement will supersede shipping regulation time set up by your credit card company. Your items will usually be shipped the next business day after the closure period. Schedule for 2007:

WARRANTY INFORMATION:  All warranty items must be sent to Coffee Vending World by UPS (parts only not the entire machine) or other means at the customers own expense. Warranty is valid in lower 48 states. Warranty for Alaska, Hawaii, and all other countries is modified as follows: All warranty items must be returned at the customers own expense and replacement items must have freight, shipping or UPS charges paid by customer. The machines on this site and large, heavy items and due to the cost of shipping we do not accept returns or make refunds on items. All sales are final.

Every effort is made to ensure that any purchased equipment, refurbished or used, has been thoroughly checked out before it leaves our building. We have a large, in-house parts and service department staffed with personnel who are experienced with just about any problem you may encounter.

All machines rated A, B or C have  changers and validators (if applicable) and carry a 30 day limited (parts) warranty. This includes (but is not limited to) all components such as, changers, validators, refrigeration units (removable type, soda machines etc.), motors, solenoids, logic boards, control boxes, digital display units. Exclusions: Warranty does not include display lamps, fluorescent of incandescent, fixed place refrigeration units (coolers, ice cream machines, frozen machines etc).

For local customers: If parts are needed, return the defective part within thirty days and we'll be happy to repair or replace the part. For local customers we will offer phone support for all labor issues for a period of thirty days at no charge for all walk in store purchases. We only offer labor at no charge if you return the machine to us for repairs to be done in our shop.

For on-line/out-of-area purchases: If parts are needed, return the defective part within thirty days and we'll be happy to repair or replace the part. We will offer phone support for all labor issues for a period of thirty days at no charge for all online or internet purchases. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS, YOU MUST PAY FOR IT.  WE SEND VENDING MACHINES ALL OVER THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE ONLY OFFER A PARTS WARRANTY ONLY.

Exclusions: Acts of vandalism, fire, flood, other natural disasters, power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means, or 'salting of machines*' are not covered by warranty . *'Salting of machines' occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating machine. Many times the act of 'salting' ruins the coin mech or validators and renders it unusable.

Damage from shipping (minor damage in less than 2.7% with our best carriers): If the machine we send you is damaged in shipment please note the damage on the Bill of Lading and have the driver sign your copy for proof of claim. Shipping damage is very rare but when it does occur it is usually minor. Broken glass on snack machines or bent legs is not a big deal to repair so do not refuse the machine for minor damage. Usually the freight company will make a quick payment for such minor repairs. We have had damage in less than 2.7% of all items shipped with our better carriers. In the unlikely event that the machine has suffered major damage contact the freight company to inspect the shipment and after inspected (over $400 repairs) then refuse the shipment and have the Bill of Lading marked 'refused due to major damage'. Freight is booked as a courtesy and Coffee Vending World never assumes any responsibility for the actions of the freight company, either due to damage, missing items, freight storage charges or other items out of our control. All freight charges are considered final and will never be refunded by Coffee Vending World. Should a major claim occur please remember to include your freight charges in your claim. To report a freight claim on a shipment booked with our carriers please call the carrier directly and give them the PRO number listed on the Bill of Lading.

*Please note: Coffee Vending World does everything possible to keep pricing as low as possible. By purchasing items on this website you agree to the terms and conditions listed on this policy page. Should a dispute occur at a later date this page will be submitted in its entirety to credit card providers or paypal as needed to substantiate our claim for payment of items purchased.